Legal

Privacy Policy

Last updated February 12, 2026

Introduction

Lower Light LLC ("Lower Light," "we," "us," or "our") is committed to protecting your privacy and the privacy of your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our products.

This policy applies to all services offered by Lower Light, including the Pattern Finder, Pattern Finder Report, Parent Playbook, Bridge Assessment, Coaching Sessions, and any related tools, content, or communications provided through our website and platform.

What We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with our services. The type of information collected depends on the service you use:

• Pattern Finder: Your name, email address, and quiz responses related to family response patterns.
• Pattern Finder Report & Purchases: Your name, email address, billing address, and payment information. All payment processing is handled securely through Stripe; we do not store your full credit card details on our servers.
• Bridge Assessment: Parent information (name, email, family context), teen information (survey responses, sharing preferences, and safety-related responses). Teens choose their level of information sharing with parents.
• Coaching Sessions: Family information shared during intake, session notes, progress tracking, and any communications exchanged during the coaching engagement.
• Member Accounts: Login credentials (email and password), account preferences, and service history.
• Referral Program: Your unique referral code, referral link activity, referred customer purchase status (no personal details of the referred customer are shared with you), commission amounts, and payout history.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and access times.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, analyze site usage, and remember your preferences. You can manage cookie preferences through your browser settings.

How We Use It

We use the information we collect for the following purposes:

• Service Delivery: To provide, personalize, and improve our products and services, including generating your quiz results, assessment reports, and coaching plans.
• Communication: To send you service-related communications, respond to inquiries, deliver purchased content, and provide follow-up support.
• Improvement and Analytics: To analyze usage trends, measure the effectiveness of our services, and develop new features and content that better serve families.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, and safety of Lower Light, our users, and others.

Data Storage

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data is encrypted in transit using SSL/TLS protocols.
• Secure Storage: Personal information is stored on secure servers with restricted access.
• Access Controls: Only authorized personnel with a legitimate need have access to personal data.
• Payment Security: All payment processing is handled by Stripe, which is PCI DSS compliant. We never store full credit card numbers on our systems.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law:

• Quiz Data: Retained until you request deletion.
• Assessment Data: Retained for 2 years from the date of completion, after which it is securely deleted unless you request earlier removal.
• Coaching Records: Retained for 3 years from the conclusion of the coaching engagement.
• Purchase and Transaction Records: Retained for 7 years in compliance with tax and financial reporting obligations.

If you delete your account, all personal data (including quiz responses, assessment results, coaching records, and account information) is permanently and immediately removed from our systems. Transaction records required for tax compliance may be retained in anonymized form.

Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist in operating our business, including Stripe (payment processing), Google (authentication via Google Sign-In), email service providers (transactional and marketing communications), and web hosting providers. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our legal rights.
• Safety Concerns: We may share information if we believe in good faith that disclosure is necessary to prevent harm to any individual, particularly in cases involving teen safety disclosures.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change in ownership or control.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
• CCPA Rights: If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information (though we do not sell personal data).
• GDPR Rights: If you are located in the European Economic Area, you have additional rights including data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

Cookies

We use cookies and similar technologies to improve your experience, analyze site usage, and remember your preferences. You can manage cookie preferences through your browser settings.

The cookies we use include:

• Essential Cookies: Required for basic site functionality, including authentication and session management.
• Analytics Cookies: Help us understand how visitors interact with our site so we can improve the experience.
• Referral Cookies: Used to track referral attribution for our referral program (stored for 30 days).

Local Storage

In addition to cookies, we use your browser's local storage to save quiz progress, assessment progress, theme preferences, and session data so you can resume where you left off. This data is stored only in your browser and is not transmitted to our servers unless you explicitly save or submit it. You can clear local storage at any time through your browser settings.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 except through the Bridge Assessment, which is designed for teens aged 12-18 and requires verified parental consent before any information is collected. If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information.

Teen Privacy and Special Protections

We take teen privacy extremely seriously. The Bridge Assessment is designed with built-in protections to ensure teens feel safe sharing honestly:

• Teen Control Over Sharing: Teens choose their sharing preference before completing the assessment. They may select "Full Sharing" (parents see all responses) or "Category-Only Sharing" (parents see summary categories and focus areas but not individual answers).
• Safety Override: Regardless of sharing preferences, responses that indicate safety concerns (self-harm, abuse, or crisis situations) are always shared with the parent and flagged for immediate attention. This is disclosed to teens before they begin.
• Parental Consent: A parent or legal guardian must initiate and purchase the Bridge Assessment. Parental consent is required before any teen information is collected.
• COPPA Compliance: The Bridge Assessment is designed for teens aged 12-18. We do not knowingly collect personal information from children under the age of 13 without verified parental consent in compliance with the Children's Online Privacy Protection Act (COPPA).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to submit a data-related request, please contact us at:

Lower Light LLC
Email: hello@lower-light.com

We will respond to all data requests within 30 days.